Consumer Messaging Consent – Verbal Opt-in Documentation
Consumer Name: [Insert client’s full name]
Date of Consent: [Insert date]
Time of Consent: [Insert time, if available]
Method of Consent: Verbal (phone conversation)
Company: [Your company name]
Representative: [Name of employee/representative who spoke with the client]
Narrative of Consent
On the above date, during a phone conversation with [representative’s name], the consumer, [client’s full name], gave verbal consent to receive SMS communications from [your company].
The consumer specifically requested to receive a text message containing a link.
Verbal Opt-in Statement (as provided):
“[Yes, please send me the link by text.]” (or insert the exact words if you documented them)
Confirmation
This document serves as official proof of consumer consent to receive SMS messaging under TCPA/CTIA guidelines. Consent was freely given, without incentives or conditions, and may be revoked at any time by the consumer.
Signed: _____________
[Representative Name]
[Job Title]
[Date]